We are seeking a TMO Monitoring & Liaison Officer to join their dynamic team within the Housing and Regeneration Directorate. As the TMO Monitoring & Liaison Officer, you will play a crucial role in regulating Tenant Management Organisations (TMOs) in the borough, ensuring they provide excellent services in line with the Management Agreement.
Opportunity in Our New TMO Team!
Are you passionate about housing and ready for a new challenge? Join our Tenant Management Organisation (TMO) team as a TMO Development and Monitoring Officer and take a step up in your career! This role is a unique opportunity to play a pivotal role in supporting TMOs to deliver high-quality, resident-focused services.
In this role, you’ll provide guidance on governance and performance standards, helping TMOs meet compliance requirements and uphold the management agreements. You’ll work closely with council teams and other stakeholders, sharing your expertise in areas like policy implementation, risk mitigation, and service improvement. If you thrive on building relationships and have experience in housing management, performance monitoring, or service improvement, this is a great chance to enhance your skills and make a real difference.
Bring your knowledge of TMO governance and regulations, strong communication skills, and problem-solving abilities to help us create a positive impact for residents. Step up and join our team to support excellence in TMO services!
Apply now to advance your career within our service and make a lasting impact!
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
What you’ll be doing:
- Coordinating with TMOs to ensure the council receives the required documentation and performance information for evaluation.
- Facilitating regular review meetings, tracking actions, and ensuring completion.
- Taking appropriate actions and interventions to improve TMO performance.
- Acting as a key source of information and support for TMOs, resolving day-to-day issues and providing guidance.
- Providing training, advice, and support to TMOs and maintaining accurate performance data.
- Representing the council at TMO meetings, demonstrating support and building strong relationships.
- Ensuring that the council fulfils its obligations to TMOs, including payment of allowances and repairs.
What we’re looking for:
- Experience in a social housing environment.
- In-depth knowledge of Tenant Management Organisations and their legal framework.
- Strong communication skills, both verbal and written.
- Ability to develop effective relationships with stakeholders at all levels.
- Understanding of monitoring techniques and performance indicators.
- Familiarity with diversity and equality principles.
- Excellent problem-solving and organisational skills.
- Proficiency in IT software packages such as Word, Excel, and PowerPoint.
Additional details
This is a permanent position, and you will work 35 hours per week, with a hybrid schedule of a minimum of 3 days in the office and occasional evening or weekend meetings, no more than once a month.
This is a fantastic opportunity to join a local authority and make a positive impact on the lives of residents. If you are passionate about improving housing services and possess the required skills and qualifications, we invite you to apply now. Our client offers competitive remuneration, up to 36 days of paid annual leave (PAYE), and IT equipment is provided.
This role is subject to Ealing Council’s enhanced vetting process.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.
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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.
For an informal discussion about the role please email Rajiv Bhattacharjee at bhattacharjeer@ealing.gov.uk
