Join Our Dynamic Resident Services Department
About the Role
An exciting opportunity has arisen within Ealing Council’s Resident Services department for a talented and hardworking Neighbourhood Team Leader. This role involves leading one of our Housing Hubs to deliver a comprehensive housing service. We are seeking a motivated and enthusiastic individual who can improve outcomes for Ealing residents by providing a customer-oriented service in alignment with Council values and objectives.
Key Responsibilities
- Lead a team to deliver excellent customer service.
- Work collaboratively with other Neighbourhood Team Leaders, council departments, and external agencies.
- Maximise opportunities through enhanced partnership working and co-location of services.
- Support staff in achieving their targets and ensure their training needs are identified and met.
Essential Experience and Skills:
- Substantial housing management experience across multiple tenures.
- Experience of managing a small team in a customer service environment.
- Desirable Attributes:
- A passion for leading a team to deliver excellent customer service.
- Confidence in people management, with a track record of motivating and supporting a busy team.
If you would like further information or an informal discussion about this role, please contact Stephanie Berry, Neighbourhood Housing Manager, at 020 8825 5705.
This role is deemed customer-facing, and as such, you must have a command of spoken English sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
Join us at Ealing Council and make a significant impact in our community by delivering excellence in housing services. We look forward to receiving your application.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.
This post is subject to Ealing’s enhanced vetting process
