Ealing Council


Job Details

Job Title

Learner Experience Officer

Job reference


Date posted


Application Closing date


Job type


Salary package

£35,577.00- £36,567.00 (pa inclusive) Grade 7

Job description

Part-time 21 hours per week permanent

 About Ealing

Ealing is a world class borough within a world class city. On the doorstep of Heathrow, home to the UK’s largest regeneration programme at Old Oak and Park Royal and hosting five new Elizabeth Line stations, the borough has unrivalled connectivity. This means the borough has huge potential for good growth, job creation, and investment at a scale of regional and national significance. Ealing’s seven towns, each with their own unique identity, support a genuine community-led approach to regeneration, and accommodating London’s largest reservoir of industrial land puts Ealing at the forefront of growing and attracting multiple high growth sectors to help transform West London’s economy and create tens of thousands of new jobs. This combined with award winning parks linked by the Grand Union canal network, and one of the country’s most diverse and skilled populations, makes Ealing a great place to work, live and play.

About the post and you

This is newly created post within a new cross-cutting Economy & Sustainability Directorate under fresh and ambitious leadership. You would have an excellent opportunity to expand and consolidate your career by operating across an extensive peer group and diverse range of services within a newly created Regeneration, Economy & Skills department.

Ealing Adult Learning and Skills is committed to providing high-quality education that meets the diverse needs of Ealing’s residents, employers, and communities. Are you passionate about providing exceptional customer experience? Do you thrive in a dynamic and supportive environment? If so, we have an exciting opportunity for you to join our Ealing Adult Learning and Skills team as a Learner Experience Officer.

Key Responsibilities:

Ensure all learners and partners receive an outstanding and welcoming experience. Strive for efficiency in addressing customer needs, providing advice on learning opportunities, progression routes, and service entitlements.

Set and maintain high standards of customer care and responsiveness. Support staff in meeting learner needs effectively. Foster a culture of excellence in customer service within the adult learning team.

Collaborate with the adult learning and skills team to understand barriers to learning and engagement from the learner perspective. Work proactively to find timely and effective solutions, ensuring a supportive and inclusive learning environment.

Utilise data and narratives collected through various methods to capture the learner voice. Provide insights and recommendations to enhance the learner experience. Act as a champion for continuous improvement in service delivery.

This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016

This post is subject to Ealing’s enhanced vetting process.

Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.

Role Profile

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