Ealing Council


Job Details

Job Title

ICT Systems Specialist – (Adults Social Care, Children’s Services and Schools)

Job reference


Date posted


Application Closing date


Job type

Full Time

Salary package

£46,857 - £48,867 pa inclusive - Grade 12

Job description

We wish to recruit an experienced application specialist for Social Care and Schools.

Candidates should have extensive experience of MOSAIC Workflow and JScript development and at least 2 out of 3 areas from:

  • Children’s Group based working (Mosaic specific)
  • Mosaic social care finance or other hands-on finance experience
  • Mosaic social care reporting development or equivalent case mgmt. reporting skills
  • Synergy Schools/SEN workflow development and configuration

The role will work primarily in Children’s and Schools support and workflow and process development, but will need a good knowledge of Adults’ processes and/or care finance operations. Candidates will understand the full set of processes required for case management: contact/referrals, assessments, visits, registration, care packages and payments and reporting/monitoring.

Candidates will need to demonstrate a practical knowledge of social care processes and an understanding of service statutory obligations in recording and reporting.

  • The key areas of responsibility will be to:
  • Gather accurate business requirements **
  • Define, develop and deploy deliverables in a timely manner to agreed timescales **
  • Support and upgrade the current workflows and forms deployed in Social care and Schools **
  • Make forms and workflows intelligent by use of local scripting and configuration **
  • Make organisational changes within applications relating to security, roles and team structures **
  • Deploy services structures in respect of care packages and finance **
  • Support and upgrade applications (Mosaic, Synergy and others)
  • Specify, configure and deploy portals and integrations as required
  • Perform detailed acceptance testing using formalised test scenarios and scripts
  • Develop monitoring and reports using standard reporting tools
  • Manage stakeholder and suppliers by use of SLA’s and other monitors
  • Progress all service desk incidents, changes and service requests as assigned
  • Engage in all ITIL and PRINCE2 processes in a professional manner

Mosaic development skills and knowledge of other areas will be practically tested

This role is subject to Ealing’s enhanced vetting process.

Closing date: 20 March 2023

Role profile

Disability confident employer logo