12-month Fixed term contract/Secondment
We are looking to recruit a 1st Line Engineer who will be part of our helpdesk team providing quality customer focused ICT support services throughout the organisation to approximately 3,500 employees covering some 70 buildings in the borough. We are looking for people with excellent customer services skills and a passion for working in IT.
You will:
· Provide 1st line support and call resolution to customer IT queries raised via the service portal or email
· Provide 1st line support and call resolution to customer IT queries raised in person, via the drop-in IT helpdesk or via our IT service portal
· Deal with PC hardware, laptop, mobiles and telephony and application related issues
· Assist in the writing of Helpdesk documentation and SOPs
· Work on project activities and tasks as and when they arise
The person we are looking for will:
· Be focussed to ensure that we provide excellent customer service
· Ideally have experience working in this environment (but not essential), particularly in the IT field or within a similar setting
· Ideally have worked in an organisation of a similar size
· Be happy to work flexibly to help meet the needs of the service
· Have experience dealing with applications such Microsoft Office, Microsoft operating systems such as Windows 10 and Windows 11
· Be willing to learn on the job and not afraid to acquire new skills
· Be willing to expand their experience within the IT field and provide suggestions as to how we can improve the customer experience
Ealing Council employees will be offered a secondment, external candidates will be offered a fixed term contract. Ealing employees please ensure the secondment release form is signed by your line manager prior to applying. Please return your completed form to: recruitment@ealing.gov.uk
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage
This post is subject to Ealing’s enhanced vetting process.
Closing date: Thursday 25th Sept 2025
