Service Delivery Officer
ICT & Data Management Department
Career Grade 5-7
We are looking to recruit a service delivery officer who will be part of our helpdesk team providing quality customer focused ICT support services throughout the organisation to approximately 3,200 employees. We are looking for people with excellent customer services skills and a passion for working in IT.
You will:
• Provide 1st line support and call resolution to customer IT queries raised in person, via the drop-in IT helpdesk or the service portal
• Deal with PC hardware, laptop, mobiles and telephony and application related issues
• Have strong knowledge of MS Office (Outlook, Excel, Word, PowerPoint, M365)
• Assist in the writing of Helpdesk documentation and standard operational procedures
• Work on project activities and tasks as and when they arise
The person we are looking for will:
• Be focused and ensure that we provide excellent customer service
• Ideally have experience working in a local authority particularly in the IT field or within a similar setting (not essential)
• Be happy to work flexibly to help meet the needs of the service
This role is subject to Ealing’s enhanced vetting process.
For a confidential discussion, please contact our recruitment partner at Penna on brian.gallagher@penna.com or call 07716 098175.
For further information, please visit – Welcome (ealingitjobs.com)
Closing date: Sunday 29th October 2023
