Hostel Officer Female-Only
Social housing is in short supply but customer demand for services and expectations are high. As a local housing authority, we need to be able to offer the best possible customer service, in this difficult climate.
The Hostels Team is located within the Council’s Allocations and Accommodation service area and works with homeless households living in temporary accommodation. If successful you will work with colleagues to deliver an enhanced housing management service to residents in a wide variety of properties including female-only accommodation, providing both a property and resident services.
To rise to the challenge of helping residents achieve their housing outcomes, you will need:
- experience of working in a housing service or equivalent
- experience of using IT, information systems and databases
- experience of dealing with customers with a wide range of support needs
- experience of property management including day to day operational management.
We are looking for a flexible, creative individual who place a high value on excellent customer service and are committed to helping people to solve their housing problems by providing individually tailored advice and assistance. We would encourage female applicants to apply for this post as we work with a vulnerable female client group from across the community.
This post is subject to Ealing’s enhanced vetting process.
Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.
