Ealing Council is a diverse and ambitious organisation that serves one of the largest and most multi-cultural boroughs in London. We are committed to improving the lives of our residents by building strong and connected communities.
Our vision is to strengthen social and community life in Ealing, to reframe the council’s role in the community and to build a new relationship with our residents. For this to be successful, this must be aligned with innovation and a fresh approach to policy and service design across all our services.
We are putting communities in the lead which means involving more people in the decisions and initiatives that affect them and their communities and creating the infrastructure that empowers people to do so.
Head of Policy & Service Design
We are looking to recruit someone who shares our vision and has a passion for involving local people and communities in the design of policies, strategies, and services in a way that genuinely transforms the role the Council plays in community life.
You will be responsible for providing expert advice and guidance across the council whilst shaping future policy, strategy, and service design activities, developing clear and coherent frameworks which promotes involvement and participation of people and communities.
You will develop brilliant relationship and new ways of working with statutory partners, our voluntary and community sector, local businesses and the people of Ealing so that we work together to achieve the very best outcomes for our communities. You will lead on cross-council projects and programmes and pioneer new approaches to policy and service design. You will need to work with humility as well as boldness of vision, adopt an experimentation and learning approach, practising curiosity and reflection, and prioritising relationships just as much as strategy and impact.
We value humanity, humour, camaraderie and risk-taking as well as excellence. We are seeking a leader who will guide teams with care and bravery, opening up space for challenging conversations and rigorously advancing equity in our work and ways of being. Someone who pushes us to be better at showing up for one another and for our mission of reimagining local government so that it works for everyone.
The successful candidate will be joining a newly formed management team which is home to research, insight, performance, policy, strategy, service design, and transformation delivery, and you’ll be joining an organisation with an appetite for innovation.
Where we work
We work remotely most of the time. We try to go to the office at Ealing Headquarters at least twice a week to connect and socialise, and some of our work is done in the communities of the borough of Ealing. This is flexible for the right candidate. We’ll review it together to make sure it works for everyone.
Get in touch if you would like to know more.
If you are interested in the role and working for Ealing, we would love to receive your application. If you would like an informal discussion about the role before you apply, contact Rob Comber (Assistant Director, Strategy & Change) by email at comberr@ealing.gov.uk
This role is subject to Ealing’s enhanced vetting process.
