We are looking for a diligent and experienced Business Service Officer to join our team. This role will provide general administrative support and assist with housing and homelessness services.
Key Responsibilities:
Providing administrative assistance to the housing and homelessness teams, including managing paperwork, compiling reports, scheduling appointments, and responding to inquiries.
Processing housing benefit and welfare benefit applications in accordance with legislation and policies. Staying up-to-date on changes to relevant laws and regulations.
Liaising with landlords and temporary accommodation providers to secure housing for clients. Negotiating contracts and rental agreements.
Working closely with other team members to ensure efficient operations and high-quality service for clients seeking housing assistance. Attending team meetings and collaborating on projects. Maintaining detailed records and database of all housing placements, landlord agreements, and benefit claims.
Requirements:
Experience in an administrative role, preferably in the housing sector.
Excellent knowledge of housing and homelessness legislation, welfare benefits, and local authority practices.
Strong organisational skills with great attention to detail. Ability to manage multiple tasks efficiently. Empathetic with excellent communication skills. Ability to liaise professionally with clients and external partners.
Proactive self-starter who takes initiative but can also work as part of a busy team.
If you have the required attributes and are passionate about assisting vulnerable community members, apply now! This is a fantastic opportunity to make a real difference.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.
This role is subject to Ealing’s enhanced vetting process.
