Ealing is a tremendous vibrant London Borough, with huge contrasts in terms ethnic and social make up, with its rich cultural diversity. We aim to continue offering the best possible customer service, innovative and cost-effective solutions in this difficult climate.
An exciting opportunity has arisen for an organised and dynamic individual to lead Ealing’s Adult Social Care Collection Service within the Local Taxation and Accounts Receivable division.
This is a key role in the Local Taxation and Accounts Receivable department. We are looking for an experienced, motivated, and ambitious person to lead and continually develop the service. We have made significant change in the last few years and want someone to continue with the challenge and lead on a range of tasks to maximise income collection.
It will require you to be able to work across sections to promote a “one Council” approach. A creative attitude to tasks will also be valued in this role, as the service is constantly looking to raise performance and the customer experience.
You will be a confident self-starter with excellent relationship building skills and be responsible for juggling sometimes conflicting priorities to provide an excellent service. It’s a challenging role but a rewarding one.
You will have to demonstrate substantial experience in a senior role in Debt Collection within a large organisation.
Benefits of working for Ealing Council include:
- local government pension scheme
- flexible working policy
- generous annual leave entitlement starting at 24 days per year plus bank holidays, rising to 30 days subject to local government continuous service
- discounts with local businesses
If you would like to discuss this role before applying, please contact Patrick Hall, Corporate Collections and Housing Benefit Overpayments Manager, hallp@ealing.gov.uk.
This post is subject to Ealing’s enhanced vetting process.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
