Grade 4
35 hours per week, Monday to Friday 8:00am – 4:00pm (Two days a week at primary schools and 3 days at the main school, Elthorne Park High School)
Required: January 2023
We are recruiting for a First Line IT Support Technician to join our small but busy IT Department. The ideal candidate should be technically minded with a proactive attitude and a passion for IT.
Within your role, you will provide helpdesk support and maintenance across multiple schools with different IT systems and platforms under the direction of the IT Network Manager and Deputy Network Manager. The role involves driving to different sites, hence having a car would be an advantage.
Main responsibilities
- Maintaining Systems at main school and other primary schools.
- To assist in the day to day running, maintenance and helpdesk duties of the IT systems include but are not limited to:
- Helpdesk duties including working on assigned IT support tickets
- Supporting users and computers in a Microsoft Active Directory Server 2008/12 environment (Physical and Virtual).
- Maintain and keeping IT asset registers up to date
- Maintaining all aspects of the Schools IT hardware
- Assist in the management and security of networked systems including:
- Access and user permissions / policies
- Antivirus
- Web Filtering and eSafety protocols
- E-safety acceptable use system monitoring
- Assist with maintaining the physical health of School systems, including servers, networking equipment, and cabling.
- Technical support and management of all Audio & Visual equipment including School Events
- Assist in the Maintenance and support of the day to day running of the Apple network
- Maintain and keep system documentation up-to-date
IT Service Desk am main and other schools
- Ensure the IT Service Desk is offering a quality support service to all
- Work to agreed SLA’s for the IT Service
- Ensure the asset database is accurate
- Ensure the technical knowledge base repository is maintained
- Assist in the smooth running of the helpdesk by keeping calls up to date with accurate
- Perform standard IT Support duties including, but not limited to, unpacking, installing, configuring, maintaining and repairing software, printers, projectors, AV & video editing equipment, peripherals, computers, and network components.
- Assist in the day to day running and maintenance of the VOIP PBX Telephone system
- Assist in the day to day running and maintenance of the access control
Unsocial hours
There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed. Additional duties may include support for IT at special events, such as Parent’s Evenings, conferences, and school productions and undertake any other IT related duties as required.
How to apply
Application forms and job descriptions can be downloaded from the school website https://www.ephs.ealing.sch.uk/page/?title=Vacancies&pid=15
The school is committed to safer recruitment, safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful applicant will be required to apply for an Enhanced Disclosure from the Disclosure and Barring Service (DBS). Further information can be found at: https://www.gov.uk/government/collections/dbs-checking-service-guidance–2
Closing date
Application forms to be submitted to the school by noon on Monday 28 November 2022.